An ecommerce growth, support & optimization agency specializing in blending marketing, design and technology into a unique, data-driven approach to help grow ecommerce stores.
WooCommerce Expert Maintenance & Support Services
Let us tackle your WooCommerce site maintenance and help you solve your technical challenges. Get reliable WooCommerce support and custom development services from a senior level development team.
Save yourself the frustration of trying to fix WooCommerce Support issues. Let our team do the heavy lifting.
As official WooCommerce Experts, we help WooCommerce store owners of all sizes manage, build and grow their shops. Our hand picked team of WordPress expert developers are highly seasoned in building and customizing WooCommerce sites. Wether you need help setting up a new shop, fixing a broken site or are starting a new subscription service, we’re here as your dedicated WooCommerce support system.
Get Reliable Help
WooCommerce support just a phone call or email away
Verified Expertise
Vetted and verified Woo professionals
VIP Service
Dedicated account manager & fast response
Peace of Mind
Expert help in your corner when you need it most
Save yourself time, money and energy by getting things done right the first time.
Save time trying to find reliable freelancers who know what they’re doing. As your expert WooCommerce support partner, we help you cut overhead, provide better value, and do a better job overall.
- Each and every member of our team is thoroughly vetted and hand picked.
- A decade of ecommerce expertise + WordPress development to support you.
- Get a dedicated tech and marketing team, for less than a full time employee.
- Quality work & great communication for a fraction of the price.
Our premium WooCommerce maintenance and support plans include...
From small theme tweaks to full on custom plugin development, we handle it all.
Plugin & WP Core Updates
Bi-weekly plugins, theme and WordPress core updates.
Secure Backups
Secure off-site backups up to 3x daily.
Speed Optimization
Site performance improvements and monitoring.
Security & Malware Protection
Regular security audits to make sure your site is safe and secure
24/7 Monitoring
We'll monitor your site 24/7 and make sure you stay up
Broken Link Scans
Regular scanning and fixing of broken links to improve SEO.
Dedicated Success Manager
Direct communication to someone on our team that supports you.
Monthly Site Reports
Full site update, performance, security and WooCommerce reports.
Getting expert WooCommerce support is easy
From sign up, to submitting tasks via our dedicated web portal.
Kick-off Call
Your success manager will reach out to you after sign up to schedule a discovery call.
TESTIMONIALS
What Our Clients Say...
Mike Valera and his team took a proactive lead after analyzing our situation and suggested immediate courses of action that took us back into the rarefied atmosphere of positive net margins in our industry in less than 30 days. The simple and cost efficient bells and whistles they put in place established the bouncing board that is now taking us to the revenue realm we originally envisioned. Tribe threw us a life line and met our needs in a flexible manner. Our communication has been transparent and constructive. We look forward to scaling up our business with Tribe. Tribe is not just an agency, they’re family.
“The individuals at Tribe are incredibly helpful, patient, and passionate about what they do. They care about their customers, understanding their needs, and supporting them with exception service. The team is accessible and the response time is more than reasonable.”
“After numerous horrible experiences with website people, Tribe has been a breathe of fresh air. They have kept me updated every step of the process. Every question I’ve had has been answered in a timely manner. Very knowledgeable, friendly, and professional to work with.”
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VIP Plans & Pricing
Starter
$
299
Monthly
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Up to 2 hours dev time
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Plugin, theme & WP core updates
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Secure off-site backups
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Performance optimization
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Security hardening
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24/7 security & uptime monitoring
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Broken link scans
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Support portal
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Monthly reports
Choose Starter
Month-to-month. Cancel Anytime.
Standard
$
599
Monthly
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Up to 4 hours dev time
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Daily site & order testing
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Code change tracking with GIT
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Dedicated success manager
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Monthly check-in meetings
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Plugin, theme & WP core updates
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Secure off-site backups
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Performance optimization
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Security hardening
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24/7 security & uptime monitoring
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Broken link scans
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Support portal
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Monthly reports
Choose Pro
Month-to-month. Cancel Anytime.
Popular
Pro
Contact
For pricing options
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10 dev hours or more / month
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Dedicated Slack channel
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Quarterly technical audits
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Bi-weekly meetings
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Daily site & order testing
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GIT theme version control
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Dedicated success manager
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Plugin, theme & WP core updates
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Secure off-site backups
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Performance optimization
-
Security hardening
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24/7 security & uptime monitoring
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Broken link scans
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Monthly reports
Contact Us
Month-to-month. Cancel Anytime.
Frequently Asked Questions
You can submit any design, development or technical related task or issue. We’ll let you know if your tasks can be done with your current plan. If not, we’ll provide you an estimate on whatever overage costs.
It usually takes anywhere from 24-48 hours for each task to complete, but it depends on the complexity of the task.
It usually takes anywhere from 24-48 hours for each task to complete, but it depends on the complexity of the task.
We run plugin, theme and WordPress core updates every 2-3 weeks. However, if there is an emergency security update, we will process it within 24 hours.
We automatically update non-critical plugins on a scheduled basis.
For critical plugins, themes and WordPress core we’ll back up your site and then test the updates on your staging site first. After we’ll test to make sure nothing has broken. We then update on your production site and run a round of testing afterwards as well.
If for whatever reason something has broken during updates we will attempt to fix it and if this is not possible, we will roll back to a previous plugin version or backup.
Plugin, theme and WordPress core updates are included in your plan and are separate from development time.
If for whatever reason something has broken during updates that we need to fix, this time will be counted towards your monthly development time.
We will notify before any work exceeds your monthly allotted dev time. In such case, you can decide to stop the work, upgrade your plan or order more development time at a discounted hourly rate.
Our standard working hours are from 8am – 6pm PST but luckily for you, we’re a global distributed team. This means we monitor our emails throughout the day and night and we will respond to your request within 24 hours.
We give all of our clients a special emergency only number to contact us in case of such issues. If there’s an emergency issue, we’ll usually respond within a couple hours (even during off days).
Yes! Please contact us to discuss yearly discount options.
Our terms for support plans are month to month. There’s no commitment beyond that and you can cancel at anytime, but we’d be heartbroken if you did.