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Boost Your Store's Usability & Conversions with an Ecommerce Site Audit
Get a complete data driven diagnostic check of your store’s most critical usability and conversion issues that are preventing people from buying and a game plan on how to fix them.
Enhance website usability
Reduce frustrations and increase customer happiness
Fix security & speed issues
Make sure your site is performing securely at it's best
Improve conversion rates
Find conversion "blockers" and add enhancements
Grow Sales & Revenue
Increase your bottom line
98% of your website visitors will leave today without making a purchase
Your website is the most critical sales tool in your arsenal. It’s what people use to learn about your brand, your products and ultimately make a purchase.
But did you know the average conversion rate for an ecommerce site is 2-3%? This means as much as 98% of your website visitors leave your best sales tool without ever making a purchase.
Learn how to keep users on your site longer and buying more with an Ecommerce Site Audit
The Ecommerce Site Audit is like an x-ray into your store; allowing you to identify changes you can make on your site that can improve your customer’s shopping experience and ultimately, your bottom line.
Instead of just guessing what’s plaguing your conversions and hindering your growth, we’ll use…
- Sales and analytics data history directly from your store
- Live recordings of visitors interacting directly with your store
- Industry backed usability and conversion benchmarks and best practices of thousands of top performing stores, in multiple verticals (including yours).
- Visitor feedback and actual customer interviews.
- Our combined 30+ years of expertise in designing, developing and growing ecommerce brands
Our 5-Point Audit Process
During a 1-3 week period, we’ll…
Analytics Deep Dive
We'll take a deep dive look into your existing analytics and look to see how pages are performing, where any drop offs are occurring, and what pages people are spending the most time on. We’ll look at high bounce rates, low conversion rates, clicks, time on site and more.
Test the User Shopping Experience
Next we'll look at your funnel, replicate your customer's journey and find holes or obstructions that prevent your visitors from purchasing. We'll dissect your store’s usability and identify any design, usability, layout, and copy readability issues.
Analyze Security & Performance
Next we’ll examine into your site’s code, plugins, 3rd party tools and identify things that may obstruct the speed, security and efficiency of your website.
Identify Marketing Opportunities
Lastly, we’ll take a look at what on-site marketing tactics and tools you use and identify whether any improvements can be made.
Get Feedback from Actual Customers
We'll run simple polls and get feedback from your actual customers to understand their frustrations and needs directly.
Delivered in a Report
We'll then provide you a detailed 30+ page report: breaking down your store's conversion weaknesses, technical issues, drop off points and usability problems while also providing you detailed solutions on ways to improve your conversions and sales.
TESTIMONIALS
What Our Clients Say...
Mike Valera and his team took a proactive lead after analyzing our situation and suggested immediate courses of action that took us back into the rarefied atmosphere of positive net margins in our industry in less than 30 days. The simple and cost efficient bells and whistles they put in place established the bouncing board that is now taking us to the revenue realm we originally envisioned. Tribe threw us a life line and met our needs in a flexible manner. Our communication has been transparent and constructive. We look forward to scaling up our business with Tribe. Tribe is not just an agency, they’re family.
“The individuals at Tribe are incredibly helpful, patient, and passionate about what they do. They care about their customers, understanding their needs, and supporting them with exception service. The team is accessible and the response time is more than reasonable.”
“After numerous horrible experiences with website people, Tribe has been a breathe of fresh air. They have kept me updated every step of the process. Every question I’ve had has been answered in a timely manner. Very knowledgeable, friendly, and professional to work with.”
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Frequently Asked Questions
Actually, our ecommerce audit service works best with already established stores already earning steady revenue. The Ecommerce site audit works to identify areas where you may be leaking sales.
All we need from you is access to your site, analytics and a quick 30 minutes of your time for an intro call. We then take it from there. At the end of the 1-3 weeks, we’ll provide you with a detailed audit on what’s wrong with your site. We’ll then need you for another 60 minute call to go over our findings.
Most design and development companies are great at designing and building websites. But that’s where the problem is. Most of these companies don’t really understand marketing, sales and what makes visitors want to actually buy your product. At least not in the ecommerce space. That’s where our expertise kicks in.
It’s absolutely critical to first make sure your website is “running on all cylinders” before doing a major site launch or marketing campaign. If you’re site isn’t converting well or is full of bugs, you’ll end up losing customers along with the thousands of dollars you’ve spent on getting those customers to your site. Ultimately, our ecommerce audit helps you identify problems, suggest improvements and help you to increase your overall conversion rates.
